Interview with Alesia Zekaj: Elka's Commitment to Customization and Customer Service.
In an interview conducted at the Düsseldorf 2024 Boat Show, we had the pleasure of speaking with Alesia Zekaj, Sales Manager for Italy and International Markets at Elka. Alessia told us about her experience, her career path, and Elka's approach to providing exceptional and personalized customer service.
Alessia has a background in law, but her passion for the marine industry led her to pursue a career in this field. She began her career at a boat show, working for another faucet company, where she met Katia from Elka. This connection led Alessia to join Elka three years ago, where she worked closely with Katia, learning all about the company and its operations.
Elka's Approach to Personalization and Customer Service.
Elka is renowned for its customization capabilities and close customer relationships. Alesia explained how the process begins when a customer contacts Elka, seeking assistance in implementing their ideas for nautical accessories. Elka works closely with customers to ensure that every detail is perfect.
Customer Visits and Direct Interactions
Customers have the opportunity to visit Elka's facilities to see the materials and finishes available. Alternatively, Elka representatives can visit customer sites for direct consultation. Trade shows, such as those in Düsseldorf and METSTRADE in Amsterdam, provide additional opportunities for direct interactions and to showcase the quality of Elka products.
Customer Profile and Communication
Elka serves a diverse clientele that includes private yacht owners, architects, and shipyards. They maintain ongoing collaborations with shipyards and are often contacted directly by architects who appreciate Elka's ability to realize their design visions. To facilitate communication, Elka offers direct contact through their email address: sales@elkasrl.com.
To see the full interview with Alesia Zekai and learn more about Elka's commitment to customization and customer service, please watch the video on YouTube.
Contact Elka: For more information about our products or for specific requests, please feel free to contact us through the contact form on our website. Our team will be happy to assist you and answer all your questions.
Elka - Italian Design Marine Faucets